Privacy Policy

Information We Collect

Information Provided by Users

The casino may collect information provided during registration, account verification, deposits, withdrawals, or when you communicate with our support team. This can include basic identification details, contact information, and payment-related data necessary to deliver our services and comply with regulatory requirements.

We may also collect information you voluntarily provide when participating in promotions, surveys, or customer feedback forms.

Technical and Usage Data

Certain technical and usage data may be collected automatically as you navigate our platform. This includes your IP address, browser type and version, device identifiers, operating system, pages visited, time and date of access, and general interaction patterns with our website and games.

This information helps us understand how our services are used and allows us to maintain a smooth and secure player experience.

How Information Is Used

Information collected by Grizzly Quest Casino is used to create and manage your account, process transactions, provide customer support, improve our games and website functionality, and personalise your experience where appropriate.

We may also use the data for security purposes, fraud prevention, to communicate important updates or promotional offers (when you have consented to receive such communications), and to meet legal and regulatory obligations applicable to online gaming operations.

Usage of information is limited to purposes that are reasonable and relevant to the services we provide.

Data Sharing

Information may be shared with service providers where necessary to support our operations, such as payment processors, hosting providers, customer support partners, and technical service suppliers. These parties are required to maintain appropriate safeguards and may only use the information for the specific purposes we authorise.

We may also disclose information if required to do so by law, court order, or government authority, or when we believe such disclosure is necessary to protect the rights, property, or safety of the casino, our users, or the public.

We do not sell personal information to third parties for marketing purposes.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to enable core functionality, analyse traffic, remember your preferences, and improve overall user experience. These technologies may collect anonymous or aggregated data about how visitors interact with our platform.

You can adjust your browser settings to refuse certain cookies; however, doing so may limit certain features or prevent full access to parts of the website. We do not use these technologies in ways that override your privacy choices where possible.

Data Retention

Data is retained only for as long as reasonably required to fulfil the purposes for which it was collected, to provide ongoing services, to meet legal and regulatory record-keeping obligations, or to resolve disputes. Once the need for retention ends, we follow appropriate procedures to delete or anonymise the information.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, accidental loss, misuse, or alteration. Despite these measures, no internet transmission or electronic storage system can be guaranteed as completely secure, and we cannot guarantee absolute security of your information.

Users are encouraged to keep their account credentials confidential and to practise good online security habits.

User Privacy Requests

You may contact our support team with requests related to your personal information, including access, correction, or deletion, subject to legal and regulatory requirements. We will respond to such requests within a reasonable timeframe and in accordance with applicable rules.

Before fulfilling certain requests, we may need to verify your identity to protect your information and prevent unauthorised access.

Changes to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The updated version will be posted on our website with the revised effective date. Continued use of our services after changes have been posted constitutes acceptance of the revised policy.

We recommend that you review this page periodically to stay informed about how we protect your privacy. If you have questions about this Privacy Policy, please reach out to our customer support team for assistance.